Policies & Terms

Check-In and Check-Out

• Check-in time is from 01:00 PM onwards
• Check-out time is before 11:00 AM on the day of departure
• Early check-ins and late check-outs are subject to availability and may incur additional charges

Reservation and Payment

• All reservations require a valid email confirmation and 50% advance to secure the booking
• Full payment for the stay is due upon check-in
• Additional charges incurred during the stay must be settled upon check-out
• We reserve the right to pre-authorize credit/debit cards before arrival
• We reserve the right to charge for excessive cleaning, repairs, or replacement of damaged items

Children and Extra Guests

• Maximum number of guests per room is limited to the occupancy rate specified during booking
• Children under 5 years can stay in existing beds free of charge
• Extra beds are available upon request and subject to additional charges

Identification and Age Requirement

• All guests must present valid government-issued photo ID upon check-in (Aadhar, Passport, Driving License, Voter ID)
• Local Unmarried couples not allowed
• Minimum age requirement for check-in is 18 years
• Guests below 18 must be accompanied by a parent or legal guardian

Smoking Policy

• Strict non-smoking policy in all indoor areas
• Designated smoking area available outside the premises

Pet Policy

• Pets are not allowed on the premises
• Service animals as required by law are permitted

Additional Cancellation Information

• Peak Season/Special Events: Cancellation policy may be more restrictive during peak seasons
• Non-Refundable Reservations: Some rate plans may be non-refundable (clearly stated during booking)
• Cancellation Procedure: Contact our reservation team via phone/email with booking details
• Refund Process: Refunds processed within 14 business days to original payment method

Accepted Payment Methods

Payment Procedures

• Reservation Deposit: 50% advance required to secure booking
• Check-in: Present credit card used for reservation
• Pre-authorization: Credit card pre-authorized for stay total + incidentals
• Incidental Charges: Deposit collected for potential incidental charges
• Currency: All charges in INR (Indian Rupees)
• Taxes: Applicable taxes added as per local regulations

Damages and Theft

• Guests responsible for any damage to property during stay
• Not liable for loss of personal belongings or valuables
• Use safes/lockers provided for valuables

Behavior and Disturbances

• Guests expected to behave responsibly and respect others' peace
• Excessive noise or disturbances may result in eviction without refund
• Parties and events disturbing other guests are not permitted

Facilities and Amenities

• We reserve the right to close/limit access to facilities for maintenance
• Use amenities responsibly and at your own risk
• Not liable for accidents, injuries, or illnesses on premises

Weather and Road Conditions

• For safety during severe weather/road closures, we may shift reservations to similar property of equal/higher standard nearby
• Guests will be informed and arrangements made for comfortable alternative stay

Force Majeure

• Not liable for failure to perform due to circumstances beyond our control
• Includes natural disasters, fires, strikes, or other force majeure events

Information Collection and Use

• Collect personal information for reservations and services
• Use information to manage reservations and improve experience
• Email may be used for updates, confirmations, and promotions (opt-out available)
• Retain information only as long as necessary and as required by law

Security and Sharing

• Implement security measures to protect personal information
• Share information with service providers as needed for requested services
• May share information if required by law or to protect legal rights
• Use cookies to enhance browsing experience
• Services not intended for children under 18

Modification of Terms

• We reserve the right to modify or update these terms as necessary
• Guests will be informed of any changes in advance

• Last Modified Date: 5th December 2025

Liability

• Not liable for accidents, injuries, or illnesses on premises
• Guests use facilities and amenities at their own risk